FREQUENTLY ASKED QUESTIONS
We would like to thank you for choosing BBF. It is important to us that your experience with us is an enjoyable one. Please contact us if the following FAQs don’t answer all your questions.
•If you are BUYING A BIKE from BBF and we need to order your bike it generally takes 3-7 days to arrive. We will professionally assemble your bike, safety check it, then text/email you when your bike is ready to collect.
•If you are LAY-BYING A BIKE from BBF we can process this over the phone or in store. We require a 20% deposit to hold or order the bike. Lay-buy period is 90 days. Some T&Cs apply. We ask for 24 hours notice prior to collecting a lay-buy bike.
•If you are COLLECTING A NEW BIKE please allow 15-30 minutes in store. We like to give your bike an important safety check prior to handover. We also like to ensure you are familiar with the operation of your new bike. Make sure you receive your owners manual during handover. Your OWNERS MANUAL has VERY IMPORTANT safety, maintenance and user information. We will text/email you when your bike is ready to collect.
•If you are LEAVING A BIKE FOR REPAIR please book in via our servicing page. We generally have a 1-7 day turnaround. We also offer a SAME DAY SERVICE on request. Some Conditions apply. See our servicing page for details. We will text/email you when your bike is ready to collect.
•If you are LEAVING A BIKE FOR FREE SERVICE or tune ups, please book in via our servicing page. We generally have a 1-7 day turnaround. We also offer a SAME DAY SERVICE on request. Some conditions apply. We will text/email you when your bike is ready to collect.
•If you require a SAME DAY SERVICE or QUICK TURNAROUND we would love to help you. Please contact us via phone or email so we can make arrangements to help you.
•If you have a product requiring WARRANTY ASSESSMENT please book in via our servicing page. Please also note you will need a copy of your proof of purchase. Alternatively, a copy of your bank statement will usually suffice.
•If you have a PRODUCT INQUIRY please feel free to phone or visit our store. Alternatively, we recommend you email us details of your inquiry.
•If you have a SPECIAL ORDER we recommend emailing a brand, model number and description to avoid confusion. We require a 50% deposit. Freight may be applicable. Some conditions apply.
•If you would like to REGISTER YOUR BIKE we will happily help in store. Alternatively, you can visit the bike manufacturers website and register online. We strongly RECOMMEND REGISTERING your new bike. Your bike will have a SERIAL NUMBER clearly marked, usually on the under side of the frame. We also strongly recommend keeping a copy of your serial number for your record.
*Please be aware our estimated handover dates for new bikes or servicing can occasionally vary from our targeted completion date. If you urgently need your bike please advise us 24 hours prior to collection date so we can make arrangements to help you.
**WE WILL TEXT OR EMAIL YOU WHEN YOUR BIKE IS READY TO COLLECT. This applies to new bikes and repaired bikes.
*** If you have purchased a new bike from BBF you should have received an OWNERS MANUAL. Your owners manual has VERY IMPORTANT safety, maintenance and user information. We strongly recommend reading your owners manual. Your owners manual is also available online if you go to your bike manufacturers website. If you have any concerns or queries regarding your new bike, or information within your owners manual please contact us.